Order Confirmation and Production
Once an order has been placed you will receive a confirmation e-mail. Currently, each piece is made to order; so please allow two weeks for production. You will receive another confirmation e-mail once your order has been shipped. If you have any questions, please contact email@example.com.
Shipping & Handling
We currently ship within the United States via UPS Ground. However, we can accommodate expedited shipping. Please include the desired arrival date in a note during checkout and we will e-mail you an additional charge. Shipping outside of the United States is also available. Please e-mail firstname.lastname@example.org with the works you would like to purchase, along with a destination, and we will e-mail you a link to make your purchase.
Returns, Exchanges & Damages
As each piece is made to order, we do not accept returns. Exchanges will be made only in the case of receipt of damaged works of Art. If you have received your work and it is damaged, please e-mail email@example.com and we will assist you in arranging an exchange. In order to facilitate an exchange for damages, we require that you keep all original packaging. And please contact us within seven days of receipt of your purchase; after seven days, we will be unable to make any exchanges.
If you would like to cancel your order for any reason, please e-mail firstname.lastname@example.org within one hour of making your purchase. After that time, your beautiful work of Art will have gone into production and we will be unable to cancel your order.